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Buck Your Ideas Up, Vittorio Colao

For those of you who don’t know, Vittorio Colao is currently CEO of Vodafone. See where this is going now?

You’ve had a month to fix the “temporary” problems with topping up. You’ve failed. Clearly, Mr Colao, the people in your organisation don’t want my money. And that’s fine. I’ll happily give it to someone else.

It’s not just this one incident. Many things over a period of years have made me grow to hate your company more and more. And I’ve had enough. I think the final straw was spotting your £6700 million profit each year. I’m sure some of that invested wisely in making your website work, and making your network work, would be money well spent. But then again, I’m just a customer. It’s not like my opinion is valuable or matters one iota.

See ya Vodafone. Hope the recession hits you badly.

This entry was posted on Wednesday, July 1st, 2009 at 1:43 pm and is filed under Random. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

3 Responses to “Buck Your Ideas Up, Vittorio Colao”

  1. Lee_Vodafone Says:
    July 1st, 2009 at 7:53 pm

    Hi Rob,

    It’s a shame to hear of both your most recent and past experiences and it’s clear to see that these have been far from ideal for you and us.

    However, as I work for Vodafone’s Web Relations Team I’m sure I can get to the bottom of things for you and ultimately get them fixed.

    As I’ll need to take a look at your account to see what’s happening could you email me your mobile number together with some additional information about the problems you’re having and I’ll get back to you with a resolution as quickly as possible?

    Thanks,

    Lee

    Web Relations Team

    Vodafone UK

  2. Lee_Vodafone Says:
    July 1st, 2009 at 7:55 pm

    Hi again Rob,

    Forgot to mention the email address you’ll need to send this to is webrelations@vodafone.com.

    Thanks again,

    Lee

    Web Relations Team

    Vodafone UK

  3. Rob Says:
    July 1st, 2009 at 8:50 pm

    I think this is a case of “too little, too late”. It should not take a month, and a dedicated “Web Relations Team” to resolve an issue you should be aware of anyway.

    Logically, when an error appears on your website it should be automatically logged along with the relevant information. That allows the necessary people to fix it. If, after a month, the same issue is still occuring then that doesn’t appear to be happening.

    Poor coverage, and the other issues, can’t really be resolved with an email.

    Like I said: too little, too late.

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